About your order
All pieces are handmade to order. It can take between 2 – 5 working days before your jewellery is dispatched. If you need it by a specific date please contact me before ordering or leave me a note at the checkout and I will do my best to accomodate it.
During busy times of the year your order may take a little longer to arrive. Please allow at least a week for delivery before getting in touch.
Delivery Prices & Times
UK
- Free for order £25 and over (Royal Mail 2nd Class)
- Royal Mail First Class – £2.60 (1- 2 days days once sent)
- Royal Mail Second Class – £1.75 (2 – 3 working days once sent)
- Royal Mail 24 Tracked – £3.95 (1 working days once sent)
- Royal Mail 48 Tracked – £2.95 (2 – 3 working days once sent)
Europe
Unfortunately due to the new GPSR laws starting on 13th December 2024 I have had to temporarily stop accepting orders from the EU.
- Standard – £8.50
- Tracked – £11.50
Rest of the world
- Standard – £12.50
- Tracked – £15.50
International orders will usually take between 5 – 14 days to reach you. Please allow 3 weeks for your order to arrive before getting in touch. If the Tracked delivery option isn’t selected there will no way to track your parcel.
Customs Charges
Please note that international orders may be subject to customs charges out of my control. The customer is always responsible for these fees.
Packaging
Your order will arrive beautifully packaged. Earrings and brooches come on a branded card and necklaces in a small reusable pouch. I will happily include a message for a gift recipient upon request. If your order is a gift and you would like discreet packaging (unbranded) please select this option at the checkout.
Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
If you should wish to return an item within the 30 days please get in touch using the contact page. You will need to let me know your name, order number and reason for wanting to return the item. You will be responsible for paying for your own shipping costs for returning your item.
Personalised products can not be returned unless faulty. Refunds/exchanges will not be given on personalised items that include spelling/grammer mistakes by the customer.
If you are shipping items that come to £50 or over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, I will arrange a refund for you (excluding delivery fees).
To be eligible for a return, your item must be unused and in the same condition that you received it.
For hygiene reasons I am unable to accept returns on earrings.
Please retain your PayPal confirmation email as this acts as your receipt.